To ensure a safe, comfortable, and respectful environment for all, members are required to follow the rules and regulations below.
Membership & Access: Membership is personal and non-transferable...
Gym Etiquette: Proper gym attire and sports shoes are mandatory...
1. Membership & Access • Membership is personal and non-transferable. • Members must present their access card at reception for entry. • Guests are only allowed with prior approval from management and payment of guest fees.
2. Gym Etiquette • Proper gym attire and sports shoes are mandatory. • Always use a towel on machines and wipe equipment after use. • Do not drop or slam weights unnecessarily. • Return all equipment to its designated place after use.
3. Safety & Conduct • Follow trainer and staff instructions at all times. • Do not attempt exercises or use machines beyond your knowledge or ability without guidance. • Any form of abusive language, harassment, or disrespectful behavior will result in membership cancellation. • No food or outside drinks (except water) are allowed inside the gym.
4. Group Classes & Training • Free classes will only be conducted as per the approved class schedule. • A minimum of 5 members is required for any class to run. • If 10 or more members submit a request for a special class, 365 Fitness may schedule it upon management approval. • Zumba, Yoga, TRX, Aerobics, Trampoline Jumping, Functional Step, and other special fitness programs are paid classes. • Personal training is only permitted with 365 Fitness certified trainers. • Free or private group classes are not allowed unless officially organized by the gym.
5. Health & Hygiene • Members must inform staff of any medical conditions that may affect training. • Smoking, alcohol, or drugs are strictly prohibited. • Maintain personal hygiene and use deodorant when working out.
6. Facilities Usage • Lockers are available for daily use only; items left overnight may be removed. • The gym is not responsible for lost, stolen, or damaged personal belongings. • Sauna/steam/shower facilities must be used responsibly and within time limits.
7. Sauna & Steam Rules • Maximum usage time is 15–20 minutes per session. • Always shower before entering the sauna or steam room. • Appropriate swimwear or gym towel is required. • Do not pour water, oils, or substances on heating elements. • Members with heart conditions, high/low blood pressure, or other medical concerns must consult a doctor before use. • No shaving, grooming, eating, or exercising inside sauna/steam rooms. • Keep noise levels low to respect others’ relaxation. • Children under 16 are not allowed.
8. Payments & Cancellations • Membership fees are non-refundable and non-transferable. • Any cancellation or freeze requests must follow the gym’s official policy. • Members with overdue payments will have their access suspended until dues are cleared.
9. Violations & Penalties • First violation: Verbal warning. • Second violation: Written warning. • Third violation: Membership suspension or termination without refund.
10. Complaints & Feedback • Members are encouraged to share complaints or feedback regarding facilities, staff, or trainer behavior directly with Gym Reception or Management Office. • Complaints must be submitted in writing (email or complaint form) with details of the incident (date, time, and description). • Anonymous or verbal complaints will not be officially registered. • All complaints will be reviewed by management, and necessary action will be taken as per gym policy. • Any misuse of the complaint system (false claims or personal attacks) may result in disciplinary action.
11. Freelance Trainers & Third-Party Classes • Freelance or outside trainers are not permitted to conduct personal or group training sessions inside the gym. • Members are not allowed to organize or lead their own group classes. • Online/third-party video classes (including Zumba, Yoga, or other fitness videos) are not allowed inside the gym or studio unless officially arranged by 365 Fitness. • Only 365 Fitness-approved trainers and scheduled classes are permitted. • Violation of this rule may result in immediate suspension or cancellation of membership.
12. Membership Transfer Policy • Membership is strictly personal and non-transferable under normal conditions. • Transfer to an immediate family member is only allowed in exceptional cases, such as: • Serious accident • Medical conditions where a doctor’s written advice recommends stopping gym activity • Valid documentation (doctor’s note and proof of relation) must be submitted to Gym Management for approval. • Final decision rests with 365 Fitness Management.
13. Personal Trainer Change Requests • Members may request a change of personal trainer if they are not satisfied with the assigned trainer. • All requests must be submitted in writing to Gym Management with a valid reason. • Management will review the request and, if approved, assign another available certified trainer. • Trainer change is subject to trainer availability and cannot be guaranteed immediately. • Misuse of this policy (e.g., repeated changes without valid reasons) may result in refusal of further requests.
13. Free Personal Training Session • Each new member is entitled to one (1) free personal training session only. • The session must be scheduled in advance with a 365 Fitness certified trainer. • Additional personal training sessions are available only through paid packages. • Free sessions cannot be transferred, exchanged, or repeated.
14. Prohibited Payments • Members are strictly prohibited from making any direct or “under the table” payments to trainers, coaches, or staff for services. • All payments for personal training, special classes, or services must be made directly through 365 Fitness Gym reception or official payment channels. • Any member found violating this rule will face immediate suspension or termination of membership without refund. • Any trainer or staff member found accepting such payments will face disciplinary action, including termination of employment.
15. Games & Recreational Activities • All types of games and recreational activities (e.g., table tennis, billiards, board games, or other leisure games provided by the gym) are not free. • Usage requires separate booking and payment at the reception. • Access without payment will be considered a violation of gym rules and may lead to penalties.
16. Seating & Waiting Area Usage • The gym seating and waiting area is for short-term use only. • Maximum allowed time is 1 hour per member. • Sleeping, reserving seats, or extended sitting without gym activity is not allowed. • Management reserves the right to request members to vacate seats if required.
17. Tabby & Tamara Payments • Members may use Tabby or Tamara installment/payment services. • An extra service fee will be charged as per Tabby or Tamara’s official rates. • The gym is not responsible for delays, penalties, or issues arising from third-party payment providers. • All payment agreements remain the responsibility of the member.
18. Registration After Payment • After completing payment, members must complete their registration within 7 days. • Registration can be done in person at the gym reception or online by sending a clear photo and mobile number to the gym’s official contact. • Failure to register within the given time may cause delays in membership activation.
19. Personal Gear Requirement • As per Dubai Municipality regulations, members must bring their own boxing gloves, gym mat, and personal towel. • Entry to the gym is not allowed without a personal towel. • Members are responsible for maintaining the cleanliness and hygiene of their own gear. • Sharing of personal gear between members is strictly discouraged for health and safety reasons.
20. CCTV & Surveillance • For the safety and security of all members, CCTV cameras are installed throughout the gym. • All activities, including gym areas, entrances, and studios, may be monitored and recorded. • Recordings are used strictly for security, safety, and management purposes. • Members are expected to follow all gym rules while under surveillance. • Tampering with or attempting to disable CCTV cameras is strictly prohibited and may result in immediate membership termination.
21. Female-Only Gym Area • The female-only gym area is monitored by staff but does not have CCTV cameras to respect privacy. • Members must follow all gym rules and safety guidelines even without CCTV surveillance. • Any incidents or issues must be reported directly to gym staff immediately.
22. Discounts & Special Offers • All special discounts and offers are time-limited and valid only for the specified period. • Members cannot claim previous discounts or offers after the promotion has ended. • Any disputes regarding expired offers will not be entertained, and members should not argue with staff regarding past promotions. • Current and active promotions will be clearly communicated by the gym staff.
23. Gatherings in Reception or Seating Area • Members are not allowed to gather in the reception or seating area for extended periods or to discuss personal issues. • Any discussions, complaints, or disputes must be handled privately with gym staff or management. • Blocking or overcrowding the reception or seating area may result in a warning or restriction of access. • Members must maintain a respectful and orderly environment at all times.
24. Special Free Classes • Any special free class scheduled during the week requires a minimum of 10 members to be confirmed. • Requests for special free classes must be submitted in advance to the gym management. • Classes with fewer than 10 confirmed members may be canceled or rescheduled at management’s discretion. • Management reserves the right to approve or decline special free class requests based on availability and resources.
25. Free Pass for Friends or Guests • Members cannot give free passes to friends or guests to use the gym. • All guests must be registered at the reception and pay the official guest fee. • Unauthorized access by friends or guests is considered a violation of gym rules and may lead to membership suspension or termination. • Any exceptions must be pre-approved by 365 Fitness Management.
26. Damage to Equipment or Property • Members must use all gym equipment and facilities responsibly and carefully. • Any damage caused intentionally or due to negligence will be the responsibility of the member. • Members may be charged for repair or replacement costs for damaged equipment or property. • Repeated or serious damage may result in membership suspension or termination. • Members must report any malfunctioning or broken equipment to staff immediately.
⚠️ The management reserves the right to amend regulations at any time for safety and operational reasons.
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